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The Parking Store

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FAQs (Frequently Asked Questions)

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Parking Ticket Update

The City of Winnipeg has made changes to the parking ticket process, after being made aware of inconsistencies between the City’s process and the process outlined in The Summary Convictions Act. In addition to the changes being made to the parking ticket process, vehicles that have been impounded due to unpaid parking tickets are being released to their owners and collection will no longer be pursued on outstanding parking tickets issue more than six years ago.

What does the revised process look like?

Generally, for any tickets issued under this new process, you won’t notice any changes to the ticket process as the changes are largely administrative in nature. Parking tickets will look slightly different and the interaction between the Winnipeg Parking Authority (WPA) and the Provincial Court will be slightly altered. You will still be able to have the WPA review your ticket for errors and will still be able to go to court to contest your ticket.

Does this mean all parking tickets were illegal?

No. The City’s parking by-laws were and continue to be valid. Anyone who violated these by-laws was parked illegally. For example, anyone who blocked a fire hydrant was in fact parked illegally. The former parking ticket process has been determined to be technically deficient under The Summary Convictions Act, but the tickets were validly issued under City by-laws and the tickets can still be enforced.

Do I need to pay my outstanding parking tickets?

Except for snow parking ban tickets from before December 11, 2015 and any fines that were sent to liens agent for tickets issued prior to March 24, 2016, unpaid parking tickets issued in the past six years are still owed to the City. However, the City will not be pursuing collection of outstanding tickets issued more than six years ago.

I paid my parking ticket. Can I get a refund?

If payment has been made, the owner is not entitled to a refund.

Why are unpaid parking tickets issued in the past six years still owed to the City and not tickets that are older than six years?

The City has determined that it cannot legally collect tickets that were issued more than six years ago.

Why is it important for the City to issue parking tickets?

Parking tickets are the most effective way to maintain the integrity of parking regulations. These regulations are in place for safety reasons, to keep traffic moving and to encourage parking turnover.

What happens if I want to contest a ticket that is less than six years old, but issued prior to March 24, 2016?

Tickets issued prior to the new process being effective are no longer being directed to Provincial Court. As such, the City has established a process where a motorist can present their explanation to the Winnipeg Parking Authority directly, in a similar fashion as currently happens in Provincial Court, which could result in the ticket being upheld or reduced depending on the circumstances.

About Winnipeg Parking Authority

What is the Winnipeg Parking Authority supposed to do?

The WPA's mandate is to provide superior parking and associated services to the citizens of Winnipeg in pursuit of the Public Good, and to encourage others to do the same. WPA is responsible for the On Street paystation system, Off Street city parking lots and garages, and parking enforcement citywide.

What is the WPA hoping to achieve through its operations?

Better quality parking operations on City properties, better quality parking operations in the city generally, more access to public parking in the downtown and throughout the City, business and customer friendly parking regulations, and a "one stop shop" for parking management issues in Winnipeg.

Where is the Parking Authority located? What are the hours? How do I contact the Parking Authority?

Please visit our Contact Us page for our business hours and location.

You can reach us by phoning 311. You can also or fax us at 204-986-5155.

How many parking tickets are issued each day?

About 350 on a regular business day, mostly for timed parking or No Parking/No Stopping type violations.

Isn't this too many?

In Winnipeg, the 350 people who receive parking tickets represent 1% of total daily parkers.

In all parts of the world, parking tickets have been proven to be the most effective way to maintain the integrity of parking regulations, regulations which, in Winnipeg, allow 35,000 people to park hassle-free each day.

Winnipeg actually issues the second lowest volume of tickets per capita of major Canadian cities.

Of the Canadian cities we surveyed in 2008, only Edmonton issued fewer tickets for its population size than Winnipeg.

Here's how Winnipeg compares to some other cities: Toronto: .93 tickets per capita; Vancouver: .67 tickets per capita; Saskatoon: .60 tickets per capita; Victoria: .58 tickets per capita; and, Winnipeg: .21 tickets per capita.

Isn't parking just about money?

No. Parking fees are a cost recovery on the investment already made. The WPA self generates its own development funding, so every dollar paid in parking fees is returned to customers in the form of better parking facilities and services in support of policy goals. Any funds over and above those needed for operations are retained for new facility construction and renewal.

Why does the Winnipeg Parking Authority have the right to issue parking tickets?

WPA personnel are designated Special Constables.

Winnipeg City Council and the Province of Manitoba have provided us with the same authority as the Winnipeg Police Service for issuance of offence notices (tickets) and summons pertaining to parking and non-moving violations.

Are these actual tickets, like you get from the Police?

Yes. Our parking compliance officers have the same authority as the Winnipeg Police Service in issuing offence notices (tickets) and summons pertaining to parking and non-moving violations.

Does the Parking Authority pay taxes?

Yes. The WPA is set up to run as a business. We pay the City municipal taxes, development fees, as well as levies on our activities and on city properties. We also pay a dividend to the City for use of On and Off Street parking assets ($3 million in 2009).

Do City employees get free parking?

No. City employees pay the same rate for parking as everyone else.

Who are the Parking Compliance Officers?

The Winnipeg Parking Authority contracts with a local private management firm to provide staffing for our parking compliance program.

This is the case in most cities in North America.

Prior to being designated Special Constables, all compliance officers are required to undergo an extensive training program to ensure they are familiar with the relevant by-laws and WPA policies and procedures.

What do I do if a parking compliance person is helpful or unhelpful?

Let us know about your experience by . You may also write to us at 495 Portage Avenue, Winnipeg, MB R3B 2E4.

Who else can issue parking tickets?

In specific cases affecting their services and property interests, City by-law tickets can be issued by other agencies including: Winnipeg Transit, CN Police, Winnipeg Park Police, and CP Police.

Parking tickets issued by these groups have the same remedies and force of law as tickets issued by the WPA directly.

Who looks after stolen vehicles or items stolen from my vehicle?

The Winnipeg Police Service. The non-emergency number is 204-986-6222. If you are in immediate danger, call 911.

Who looks after bicycle parking?

The WPA, in concert with the City of Winnipeg Active Transportation Program, offers Bike Corrals, Bike Rings, and Seasonal Bike Pads for the benefit of Winnipeg cyclists.

More information on Bicycle Parking.

As with vehicle parking, private property owners will offer differing levels of service dependent on their determination of their customers' needs.

Who looks after abandoned vehicles or RVs/trucks/trailers parked on my street?

The WPA investigates reports of abandoned vehicles and oversized vehicles parked illegally.

Many people do not realize that it is illegal to park a boat trailer, RV, utility trailer, truck, or any vehicle with more than four tires (this includes buses and semi tractors) on a street for more than 1 hour.

If you need to park a vehicle/trailer, etc. on the street for over one hour please contact the Winnipeg Parking Authority by calling 311 to request a short term extension to the by-law.

If I have a question about a Special Event or a film shoot, who do I call?

Phone 311, or , explain your interest, and staff will assist you in finding the appropriate individual.

Who is in charge of Special Events?

Film and Special Events Office at the City of Winnipeg.

Pre-Purchase Parking

Where do I apply for an annual residential parking permit?

For information on what is required to obtain a residential parking permit and/or if you qualify, call The Parking Store at 311, email us at or visit us at 495 Portage Avenue.

More information on Residential Permits.

Hours & Location

Why do I need a residential permit for my area?

Residential permits are established in residential areas where there is a requirement for time restricted parking due to vehicle volume that displaces residents from their residential streets.

A residential permit allows the resident to park their registered vehicle with exemption from the posted time restrictions on their street. In most cases, this does not allow residential permits to be used at metered parking.

Residential parking permit holders can only park in their specific residential zone and are required to obey all traffic by-laws, including all annual snow route bans, residential parking bans, and public works street works signs for spring and fall street cleaning.

I live on residential street with time restrictions. How do I accommodate parking for guests?

The WPA will issue a temporary residential permit for visitors, to a maximum of 3 temporary permits issued per year. The term "visitor" refers to an out of town visitor who stays for an extended period of time (overnight, a weekend, a week or so, but no more than three weeks).

Visitor permits are available to addresses that already have a valid Residential Permit with no fee for the visitor permit but is subject to approval. To request a visitor's permit, visit The Parking Store at 495 Portage Avenue.

The visitor's valid registration is required to process the permit.

How do I cancel my Residential Permit?

Please let us know that you no longer require your residential permit so we can deactivate it in our system. In person or by mail to 495 Portage Avenue, Winnipeg, MB R3B 2E4 or by calling 311.

What if my transponder/access card has been stolen?

If your transponder/access card has been stolen, you can report the theft to Winnipeg Police and WPA will replace the permit at no cost when provided with a police report number.

If I have a problem with parking on my street who can I call? Why do I have to make my parking infraction report through 311?

Call 311 for assistance.

Parking enforcement officers are out 24 hours a day both patrolling and responding to complaint calls. Having all calls made through 311 allows time for dispatch to prioritize these calls and respond to urgent situations. Having all complaints made through one number also allows for better tracking of these concerns.

Where do I get a monthly permit for a Parking Authority parking lot or parkade?

For information on availability, call The Parking Store at 311, or visit us.

I want to cancel my monthly parking. What is the cancellation policy?

Cancelling a parking Permit

To cancel, please remit the following to the Parking Store at 495 Portage Avenue:

  • Written notice in the form of a completed cancellation form, providing one month’s notice.

CANCELLATION POLICY

One calendar month’s written notice is required for cancellations. The cancellation must be received by the Winnipeg Parking Authority by the 1st of the month for cancellation to be effective on the last day of the month. The 1 month notice period will not start until this form has been successfully received by the Winnipeg Parking Authority.

NOTE: Failure to submit the form with proper notice prior to the requested cancellation date will result in charges continuing until a month’s notice has been provided. All parking equipment (transponders, access cards) must be returned to the Winnipeg Parking Authority Office (495 Portage Avenue, Winnipeg, MB R3B 2E4), by the 5th day in the effective cancellation month - after this time any equipment deposits would be forfeit.

What facilities does the Parking Authority operate?

Facilities for public use are:

  • Millennium Library
  • Paulin, Stradbrook and Osborne, Waterfront, and Old St. Boniface lots

To find a parkade/lot near you, or for more information on individual parkades/lots, visit the Find Parking section of our website.

How do I know it's a WPA lot?

Watch for our Civic "P" brand.

What if I find a lot that looks like it needs maintenance?

Phone 311. You can also , fax us at 204-986-5155, or use the email form in the Contact Us section of our website.

Does the WPA buy and sell parking lots?

No, WPA does not hold title to its lots. This is managed through the City of Winnipeg Planning Property and Development, Real Estate Division

When should I use an off street parking lot?

Whenever you plan to stay - or may be required to stay - at your destination longer than 30 minutes.

How big is a parking stall inside a lot or structure?

The by-law calls for 8.5 ft. X 21 ft.

Pay for Parking As You Go

How do paystations work?

When you approach the machine, insert your credit card or coin and the machine will wake up.

Then push the silver buttons to the right to purchase maximum time or increments of time as instructed. Push the green button to print a receipt and leave the receipt on your dash.

There is a video on how paystations work in the videos section of our website.

What if I don't know how to use a paystation?

The best idea is to learn how to use a paystation before you need to use it.

There is a video on how paystations work in the videos section of our website.

You can also ask a parking enforcement officer or a Downtown Watch officer, both have been trained and are ready to provide a short instruction.

What do I do if I find a paystation that is not working?

For your convenience, we recommend using the Pay by Phone technology.

The number for Pay By Phone in Winnipeg is 1-204-957-PARK (7275). Although you can register over your phone, we recommend registration on-line through their website.

Pay By Phone advantages:

  • Pay for parking from your vehicle while parked in a parking spot
  • Provides a reminder when your time is about to expire
  • Allows you to manage your account on-line, including access to electronic parking receipts

You may also use the next available pay station located on the street.

Do I take the receipt with me?

No. Leave it face side up on the dash so we can see your times.

Please note that if we cannot see your receipt through your windshield, it is considered a parking violation and you may get a ticket.

More information on displaying your receipt and other Meter Payment Methods information.

While displaying my disabled permit, am I required to pay for parking?

Yes. All vehicles parked in a designated paid parking spot must make payment using one of the available payment options.

Meter payment methods include purchasing a paystation receipt, using PayByPhone, displaying a Scratch Meter Permit or the proper Meter Permit.

Click here for more information regarding parking with a disability permit.

How many paystation stalls are there?

Approximately 3,700.

How far do I have to walk to find a paystation?

About 4 car lengths. We have placed the machines close together for greater convenience.

On average, there are two paystations per block.

Shorter blocks have one, longer blocks have three or more.

Who decides where parking paystations go, what they cost, and how much time they offer?

Times terms and conditions are established by the WPA in consultation with its Board of Advisors and local community BIZ groups and interests. Parking rates are approved by Council.

Does the WPA still use parking meters?

No. Winnipeg utilizes centralized paystation technology.

Pay as you go On Street parking is located in the downtown; to a 2 hour maximum.

On the streets around the St. Boniface Hospital and Health Sciences Centre, most stalls are currently 4 hour zones.

There are still meters left in Winnipeg, but are owned either by the province or a private enterprise.

For current rates please refer to the Fee Schedule

When should I use an on street parking space?

For short stay parking only. For longer stay parking, please use off street parkades or lots.

Why can't on street parking offer more time or less time?

As a result of input from our stakeholders, the majority of paystations in the City have been converted to 2 hours.

Some paystations at St. Boniface Hospital and the Health Sciences Centre campus allow 4 hours in recognition of the additional time that is often required when visiting these facilities.

What kind of payment is taken for casual parking at parkades and lots?

All of our lots have paystations (same as on street parking) take coin, credit card (Visa, American Express, Master Card),and Verrus (pay by phone).

The Millennium Parkade also has paystations (a little different than the on street paystations) that accept the same payment as lots. In addition to this, but at the booth only, we accept debit cards. The Millennium Library Parkade booth is open 24 hours.

Tickets

What do the acronyms and/or abbreviations on my ticket mean?
I.F.O In Front Of ABND Abandoned
IGF Investors Group Field ALPR Automated Licence Plate Recognition
F/H Fire Hydrant AUTH Authorized
F/B Front Bumper DISP Displayed
L/Z Loading Zone EVT EVT Event
NIV Not in Verrus (Verrus is our paybyphone system) EXP Expired
RCT Receipt LOC Location
SCP Signs Clearly Posted VEH Vehicle
S/S Stop Sign VIS Visible
I've received a parking ticket but I am not sure what I did wrong. How can I find out?

We have information on parking violations in top menu of our website. This information is also available in the Site Map section of our website.

Manitoba Public Insurance publishes basic information on illegal parking in the Manitoba Driver Handbook.

If you still have questions, contact the Winnipeg Parking Authority. We would be happy to explain.

Parking rules and regulations are outlined in Provincial Legislation and City of Winnipeg By-Laws:

How do I pay a ticket?

You may pay your ticket online, by phone, in person or by drop box. You can find more information on these methods in the Pay a Ticket section of our website.

Does the Parking Authority arrange payment plans for outstanding tickets?

No. To make payment on outstanding parking tickets you may pay your ticket online, by phone, in person or by drop box. You can find more information on these methods in the Pay a Ticket section of our website.

If I have received a parking ticket in error, what do I do?

Use the Contest a Ticket menu options to determine the correct course of action to take based on the date of ticket issuance.

If I disagree with a parking ticket, what can I do about it?

Use the Contest a Ticket menu options to determine the correct course of action to take based on the date of ticket issuance.

I parked the vehicle. Why do I need the registered owner's permission to take the ticket to court?

Under the Freedom of Information and Protection of Privacy Act (FIPPA), the Province limits the sharing of personal information, including information around vehicle registration and parking offences, without a person's permission. As the Summary Convictions Act makes the registered owner of a vehicle responsible for any parking offences, the courts require the written authorization of the registered owner in order to allow someone else to attend to the court for a parking ticket.

If I disagree with a City by-law that is enforced by a parking ticket, what should I do?

Contact your Councillor and request a change to the By-Law.

The needs of the City change from year to year and policy direction can occur at Council level.

To find out the name of your City Council member, go to the City of Winnipeg's Citizen's Information service.

From there, you can get your Council member's contact information from the Current Council Members page on the City of Winnipeg website.

What if I refuse or forget to pay?

The process to contest your ticket will depend on when the ticket was issued. Please see Changes to the Parking Ticket Process Effective August 8, 2016 and the Contest a Ticket Menu for full details.

If you do not pay within 15 days of the ticket being issued, you will miss out on the early payment option outlined in the Municipal Bylaw Enforcement Act Enabling By-law.

If you fail to take any action on tickets issued after August 8, 2016, a Final Notice will be sent 30 days after the date of ticket issuance.  If no action is taken or payment applied within 30 days after you have received, or are deemed to have received, the Final Notice, all legal means available may be used for collection of the outstanding fine, including seizure and impoundment of any registered vehicles you own.

What if I get towed?

If you think your vehicle has been towed, call 311.

We will know if your vehicle was removed by our staff, and we may be able to help locate your vehicle if it was removed by others.

The WPA employs towing ONLY in the case where the removal of the vehicle is urgent due to emergency, traffic flow, blocking of required space, or some other urgent situation.

Towing is performed by a local towing company on contract to the City, and all fees associated with the tow are payable to reimburse the contractor, as is standard in most cities.

If you feel your vehicle was towed incorrectly, you may raise this issue along with your reasons for requesting a review of your ticket when you appear before a Screening Officer on line or in person at 495 Portage Ave.

Mobile Vendor Parking Permit Program

Why do I need to get a permit?

Under City of Winnipeg traffic regulations commercial transactions in the roadway are prohibited unless you have a Use of Streets or Mobile Vendor Parking Permit.

Do I still have to plug the meter?

You do not have to plug the meter between 9am and 3pm, Monday through Saturday if you have a permit and are carrying on business. If you are parked at a meter outside these times when payment is required, you may not carry on business but will have to pay the meter (for example if you arrive to set up for the day at 8:30am).

What does the permit cost?

The cost of the permit is based on the actual fees paid at parking meters for 5 days per week for 140 days.

For current rates please refer to the Fee Schedule

When can I park with a metered permit?

A Metered Permit allows the unit to operate Monday - Saturday, holidays inclusive, adhering to all parking restrictions and City of Winnipeg by-laws at the corresponding on-street metered location, as approved by the permit and so long as there are no more than 2 Mobile Vendor Units stationed on the same block face. Parking can resume once the parking meters are no longer in effect and do not require payment, but still adhering to all posted parking restrictions.

When can I park with a non-metered permit?

On streets where there is no meter payment required, (including time restricted streets). The non-metered permit will also allow parking in metered areas after the meter is no longer in effect but permit holders must still adhere to all other posted parking restrictions.

Why do vehicles over 22’ pay more?

Under the Parking Meter By-law any vehicle that takes up more than one parking space is required to pay for 2 parking spaces. This applies to any vehicle whether they are a mobile vendor or not.

What do I need to get a permit?

You will need the following to apply for a permit:

  • Completed permit application
  • Valid driver’s licence, if co-owners both are required to provide valid ID
  • Valid MPI vehicle registration (for truck and trailer combination, only vendor trailer registration is required)
  • For mobile food vendors, applicable Permit to Operate a Mobile Food Unit
  • For Support Vehicle Permits, a valid Use of Streets permit
  • If you are a co-owner or your vehicle is registered to a numbered company we will require corporate/partnership documentation such as the articles of incorporation
  • If you are not listed as the registered owner of the vehicle on the MPI registration, you will require a statutory declaration completed by the registered owner. This form is available on our website here.
Do I require a Mobile Vendor permit for my truck or trailer if I am only attending festivals in Winnipeg that have a Use of Street permit?

Based on the Streets bylaw, section 4.01.01, a use of streets permit from the Public Works department takes precedence over the requirement of a mobile vendor parking permit. Therefore, if the unit is registered under the use of streets permit, a mobile vendor parking permit would not be required to park on the street. However, if there is no use of streets permit, there is a requirement to have a mobile vendor permit to complete a commercial transaction on a roadway within the City of Winnipeg.

I have more questions, who should I direct them to?

The Mobile Food Truck Association has agreed to compile additional questions and forward them to the Winnipeg Parking Authority so that we can provide a comprehensive response. The association may be contacted through Steffen Zinn by phone (204) 294-3178 or by email

Virtual Permits

Do I need to return my hang tag permit to get my deposit back if the permit has been transitioned to a virtual permit?

No. The WPA will automatically be refunding any deposits paid for permits. You should destroy the hang tag permit once your virtual permit is in effect. Please do not display your invalid hang-tag permit.

Why didn’t I get anything notifying me of the change to virtual permit?

WPA sent notice to current permit holders of the virtual permit. A follow up email/letter is also sent once the virtual permit has been assigned to the account. If your contact information has changed since your initial application, please call 311 to verify its accuracy.

Why haven’t I received my deposit refund yet?

Each account is reviewed for a deposit prior to being assigned a new virtual permit. If a deposit was collected for a permit that was converted to virtual, a refund will be processed. Please note that this may take a few months due to the large amount of refunds being processed.

How do I update my licence plate linked to a virtual permit?

For information relating to permits including how to update your licence plate information, please visit our Parking information page and find the related permit type under the Permits section.

What does the information on my Permit Approval Notification mean?

Permit notifications will automatically be system generated for accounts that have had a virtual permit sold to them.

The permit notification will be emailed if an email address has been provided, otherwise it will be sent out by regular mail.

Permit Number – The assigned permit number. You will use this number when you need to update WPA with any changes to the permit.

Permit Description – Description of which type of permit was approved.

Effective Date – The effective date will vary based on the type of permit:

  • Month to month permit and visitor permit – The effective date is the date you may start parking.
  • Annual permit – The effective date is the date the permit renewal would normally start and not the date you purchased it. You may start parking 1 day after the permit is purchased.

Expiry Date – The expiry date will also vary based on the type of permit:

  • Month to month permit – The expiry date is the last day of the month that you started parking and the permit will continue to renew on a monthly basis as long as payments are received.
  • Visitor permit – This expiry date will be a maximum of 30 days past the effective date and is the date that the permit will no longer be active.
  • Annual Permit – The expiry date for an annual permit is when the permit will expire and is also when you will have to re-apply if you wish to obtain another permit.

Licence Plate – The licence plate listed on the approved application is what is linked to your permit. The plate is what enforcement officers will use to verify there is a valid permit in our system.

If the licence plate on your notification is incorrect or doesn’t appear in your permit notification email, please notify our office.

Please remember to always keep your plate information up to date to avoid receiving parking infractions relating to the parking permit.

Contractor Permits

Can I purchase a Contractor Permit for my work trailer?

If you meet the requirements for a Contractor permit, you would be able to purchase the permit for the trailer. If the trailer is going to remain attached to a vehicle, the vehicle would also require a permit.

What documentation will I need to qualify for a Contractor Permit?

If the vehicle is registered to the Company

  • A valid MPI Vehicle Registration for each vehicle/trailer that requires a permit,
  • Proof of ownership (Annual Return of Information would be sufficient);   or
  • If you are not the owner of the Company and are applying on behalf of the Company, a letterhead from the company stating the applicant can purchase the permit on behalf of the company. In this case the permit would be sold to whoever is covering the cost of the permit itself.

If the vehicle is registered to you

  • A valid MPI Vehicle Registration or copy thereof for each vehicle/trailer that requires a permit,
  • If the vehicle is registered in your name and not a company name, you will need to provide a letter on company letterhead stating you are providing home repair services and the vehicle is being utilized for contractor services within the City of Winnipeg; or
  • Other evidence that the vehicle is being used for the provision of contractor services such as Business Registration papers
How much is the permit?

Application is required in person and payment will be due at that time. The fee is non-refundable.


New applicants:

The cost of a new permit will be pro-rated monthly to equal the amount left in the year.

Current Permit Holders:

All renewals will be charged at the full annual rate.

Last update: August 15, 2016